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Operations

Operating models, workflow design, execution cadence, and the translation layer between strategic intent and daily reality.

62 pieces 42 writing 18 research 2 Agent Canon

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Research / January 29, 2026 / 43 min

The Rosetta Stone for Agentic Employees

A white paper exploring how the architecture of agentic employees – crews, flows, intent, memory, and style – reflects the core functions of human cognition. Drawing on neuroscience and AI research, it offers a shared vocabulary for building adaptive, persistent, and trustworthy agentic systems.

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Research / January 29, 2026 / 5 min

The Rosetta Stone for Agentic Employees

A practical, code-first framework for designing long-lived agentic employees, mapping modern agentic architectures to established concepts from neuroscience to create shared understanding across engineering, leadership, and governance.

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Research / January 27, 2026 / 8 min

Shepherds of Agentic Sheep

A practical, leadership-level operating model for managing AI agents like a growing team: span of control, RACI, shepherd agents, definitions of ready and done, and trust rules that protect focus.

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Research / January 2, 2026 / 6 min

Whitepaper: Exception-Driven Cognition in Agentic Workers

As agentic artificial intelligence systems transition from episodic task execution to continuous operation, the design of memory becomes a critical and under-examined challenge. Prevailing approaches treat memory as an accumulation problem, prioritising exhaus

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Writing / November 3, 2025 / 3 min

From Machine to Memory: Making Agentic AI Learn Like Us

Most agentic routines in the enterprise run like clockwork they complete the task, log an outcome, and move on. But here’s the thing: a system that only executes is like a worker who forgets yesterday’s best ideas. This week, I realised our agentic routines co

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Writing / November 3, 2025 / 4 min

The Hidden Cost of Sticking to Default

If you ask your team who’s played with AI today, chances are many will say yes. But go deeper - who’s tinkered? Most will admit they haven’t touched project creation or explored any settings at all. This isn’t a minor gap - it’s a defining leadership challenge

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Writing / October 12, 2025 / 4 min

The Breakfast That Vanished and What It Teaches About AI Routines

At breakfast in Morocco, prepping for a CEOs’ conference, I got the best metaphor for digital transformation I’ve seen in months. “Why am I writing this blog post? Because this morning, at breakfast in Morocco...I was handed the perfect metaphor for agentic wo

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Writing / September 19, 2025 / 3 min

From Unlimited Instinctive Tasks to Accountable Agentic Action

I’ve spent months working with “Agentic Workers” in production. AI agents that respond to requests, automate routine jobs, and run entire processes at digital speed. The possibilities are exciting, but the wake-up call is even bigger: every new AI-powered task

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Research / September 2, 2025 / 4 min

The Myth of the Unbiased AI

For years, the holy grail of AI development has been the elimination of bias. We have been told that the ideal AI is a perfectly neutral engine for processing facts. But what if that is completely wrong?

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Writing / July 14, 2025 / 5 min

Beyond Memorisation: Augmenting Leadership in England’s Agentic Era

In July 2025, I watched a familiar scene: a UK leader, live on air, stalling and cycling as they waited for information. It was more than awkward, it was telling. In an age when any fact is a search away, is public life about memory, or something more? Now, th

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Writing / April 26, 2025 / 2 min

Implementing Agentics and AI for Strategic Leadership Excellence

In today's corporate landscape, organizations are recognizing the need to merge human intelligence with artificial intelligence for enhanced decision-making capabilities. Agentics—empowering autonomous multi-agent crews—offers a powerful approach to transform

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